Abuse

If you see an abusive behavior originating from our network, please report it to:

General Abuse: abuse@vortcloud.com
Network Abuse (AS214299): abuse@as214299.net

We take abuse requests seriously. In case of serious threats or violations we will imminently block the misbehaving service. For lesser abuses we will inform the customer about it and request a fix under deadline.

DMCA

If somebody is sharing copyrighted assets from our network, you can file a DMCA takedown notice to dmca@vortcloud.com

We will forward the DMCA takedown notice to the customer, who has 14 days to remove copyright material or file a counter-notification. If you receive a counter-notification, you can either accept it and drop the case or reject it, and then we will provide you the customers details for a lawsuit.

Please remember that as a infrastructure provider and a neutral network we are not directly responsible for customers content and we will not block nor delete any reported URL unless we receive a court order to do so.

CSIRT, CERT, Security Researchers

If you have found an information security threat on our network please contact security@vortcloud.com

We don't have a formal bug bounty program but we can repay security researchers with free credit on our cloud platform if they report a serious vulnerability.

For confidential information please encrypt you message with GPG (security@vortcloud.com):

Law Enforcement

If you are a law enforcement officer who investigates a crime leading to our network, please send your request to dpo@vortcloud.com

Always include legal justification for your request, including the law act reference. We process only those requests that you are authorized to demand. Use a government-issued official email address - requests arriving from other domains than .gov or national .gov.xx will be ignored.

We are under jurisdiction of Poland and European Union. Some of our services may also fall under jurisdiction of Germany or Netherlands.

For confidential information please encrypt you message with GPG (dpo@vortcloud.com):